Trouble Codes

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Konica Minolta Machine Trouble Codes

The machine’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code on the
control panel.

Trouble Code


ATTENTION: If trouble code is showing on the machine control panel, kindly restart the machine by turning OFF the main power for 10 seconds and turn it back ON after. If still have the same error, kindly proceed to do a Trouble Reset on the machine. If you're getting the same error after Trouble Reset, kindly contact the Customer Support number for onsite support to check the machine.


List of Error Codes

Code

Description

C0002

 Paper feed communication error

C0106

 Tray 3/LCC paper feed motor turning at abnormal timing (When PC-110, PC-210 or PC-410 is installed)

C0107

 Tray 3/LCC vertical transport motor turning at abnormal timing (When PC-110, PC-210 or PC-410 is installed)

C0108

 Tray 4 paper feed motor turning at abnormal timing (When PC-210 is installed)

C0109

 Tray 4 vertical transport motor turning at abnormal timing (When PC-210 is installed)

C0202

 Tray 1 feeder up/down abnormality

C0204

 Tray 2 feeder up/down abnormality

C0206

 Tray 3 lift-up failure (When PC-110 or PC-210 is installed)

C0208

 Tray 4 lift-up failure (When PC-210 is installed)

C0210

 LCC lift failure (When PC-410 is installed)

C0211

 Manual feed up/down abnormality

C0214

 LCC shift failure (When PC-410 is installed)

C0216

 LCT up/down abnormality (When LU-302 is installed)

C1004

 FNS communication error (When FS-533, FS-534, FS-534SD or JS-506 is installed)

C1081

 SD communication error (When FS-534SD is installed)

C1102

 Main tray up/down motor drive malfunction (When FS-533, FS-534 or FS-534SD is installed)

C1103

 Alignment plate motor/Fr malfunction (When FS-533, FS-534 or FS-534SD is installed)

C1105

 Bundle eject motor drive malfunction (When FS-534 or FS-534SD is installed)

C1106

 Stapler movement motor malfunction (When FS-533, FS-534 or FS-534SD is installed)

C1109

 Stapler motor drive malfunction (When FS-533, FS-534 or FS-534SD is installed)

C1112

 Stapler motor malfunction (When FS-534SD is installed)

C1113

 Center-staple lead edge stopper motor malfunction (When FS-534SD is installed)

C1114

 Center-staple front adjust drive motor malfunction (When FS-534SD is installed)

C1115

 Center-staple knife drive motor malfunction (When FS-534SD is installed)

C1132

 Punch drive motor malfunction (When FS-533+PK-519, FS-534+PK-520 or FS-534SD+PK-520 is installed)

C1140

 Alignment plate motor/Rr malfunction (When FS-533, FS-534 or FS-534SD is installed)

C1141

 Paddle motor drive malfunction (When FS-534 or FS-534SD is installed)

C1144

 Pre-eject drive motor malfunction (When FS-534 or FS-534SD is installed)

C1145

 Trailing edge stopper motor malfunction (When FS-534 or FS-534SD is installed)

C1156

 SD paddle motor malfunction (When FS-534SD is installed)

C1182

 Shift motor drive malfunction (When JS-506 is installed)

C1184

 Paper discharge control motor malfunction (When FS-534 or FS-534SD is installed)

C1195

 Paper discharge control motor malfunction (When FS-534SD is installed)

C1196

 Center fold roller motor malfunction (When FS-534SD is installed)

C1197

 Tri-folding guide motor malfunction (When FS-534SD is installed)

C11A1

 Exit roller pressure/ retraction malfunction (When FS-533 is installed)

C11A2

 Accommodation roller pressure/ retraction malfunction (When FS-534 or FS-534SD is installed)

C11E1

 Paper exit switching drive malfunction (When FS-534 or FS-534SD is installed)

C1402

 FS nonvolatile memory error (When FS-533 is installed)

C2152

 Transfer belt fault at initial position return

C2153

 Transfer belt spacing fault at K pressure switching

C2154

 Transfer belt contact fault at all pressure switching

C2155

 Transfer belt contact fault after K pressure established

C2156

 Transfer belt spacing fault after all pressure established

C2253

 PC motor failure to turn

C2254

 PC motor turning at abnormal timing

C2255

 Developing motor failure to turn

C2256

 Developing motor turning at abnormal timing

C2355

 Transfer belt cleaner cooling fan failure to turn

C2411

 Developing unit/C new article release

C2412

 Developing unit/M new article release

C2413

 Developing unit/Y new article release

C2414

 Developing unit/K new article release

C2551

 Abnormally low toner density detected cyan TCR sensor

C2552

 Abnormally high toner density detected cyan TCR sensor

C2553

 Abnormally low toner density detected magenta TCR sensor

C2554

 Abnormally high toner density detected magenta TCR sensor

C2555

 Abnormally low toner density detected yellow TCR sensor

C2556

 Abnormally high toner density detected yellow TCR sensor

C2557

 Abnormally low toner density detected black TCR sensor

C2558

 Abnormally high toner density detected black TCR sensor

C2559

 Cyan TCR sensor adjustment failure

C255A

 Magenta TCR sensor adjustment failure

C255B

 Yellow TCR sensor adjustment failure

C255C

 Black TCR sensor adjustment failure

C2561

 Cyan TCR sensor failure

C2562

 Magenta TCR sensor failure

C2563

 Yellow TCR sensor failure

C2564

 Black TCR sensor failure

C2650

 Main backup media access error

C2A11

 Drum unit/C new release failure

C2A12

 Drum unit/M new release failure

C2A13

 Drum unit/Y new release failure

C2A14

 Drum unit/K new release failure

C2A21

 Toner cartridge/C new release failure

C2A22

 Toner cartridge/M new release failure

C2A23

 Toner cartridge/Y new release failure

C2A24

 Toner cartridge/K new release failure

C3101

 Pressure roller pressure failure

C3103

 Pressure roller release failure

C3201

 Fusing motor failure to turn

C3202

 Fusing motor turning at abnormal timing

C3302

 Paper cooling fan failure to turn

C3425

 Fusing warm-up trouble

C3722

 Fusing abnormally high temperature detection (Edge of the heating roller)

C3725

 Fusing abnormally high temperature detection (Main of the heating side)

C3726

 Fusing abnormally high temperature detection (Center of the heating side)

C3731

 Fusing abnormally high temperature detection (Hard protector)

C3825

 Fusing abnormally low temperature detection (Main of the heating roller)

C3826

 Fusing abnormally low temperature detection (Center of the heating roller)

C3922

 Fusing sensor wire breaks detection (Edge of the heating roller)

C3925

 Fusing sensor wire breaks detection (Main of the heating roller)

C3926

 Fusing sensor wire breaks detection (Center of the heating roller)

C392A

 Heating roller temperature sensor contamination (Main of the heating roller)

C392B

 Fusing sensor wire breaks detection (Center of the heating roller)

C4091

 I/F communication error

C40A1

 Mechanical controller sub-CPU communication error

C40A2

 Mechanical controller PF communication data error

C40A3

 Mechanical controller PF transmission timeout

C40A4

 Mechanical controller PF communication pulse error

C4101

 Polygon motor rotation trouble

C4501

 Laser malfunction

C5102

 Transport motor failure to turn

C5103

 Transport motor turning at abnormal timing

C5351

 Power supply cooling fan motor failure to turn

C5355

 Toner cartridge cooling fan failure to turn

C5360

 Clean unit fan failure to turn (When CU-101 is installed)

C5370

 Rear side cooling fan failure to turn

C5501

 AC signal abnormality

C5601

 Engine control malfunction

C5603

 Front side communication error

C5604

 PH configuration fault

C5605

 Engine communication data error

C5606

 Engine transmission timeout

C5610

 PH LD drive communication error

C5611

 PH EEPROM communication error

C6001

 DF related configuration error 1

C6002

 DF related configuration error 2

C6102

 Drive system home sensor malfunction

C6103

 Slider over running

C6104

 Back side cleaning home sensor abnormality (initial) (When DF-704 is installed)

C6105

 Back side cleaning home sensor abnormality (normal) (When DF-704 is installed)

C6704

 Image input time out

C6751

 CCD clamp/gain adjustment failure

C6752

 ASIC clock input error (front side)

C6753

 ASIC clock input error (back side) (When DF-704 is installed)

C6754

 CIS clamp adjustment failure (When DF-704 is installed)

C6755

 CIS gain adjustment failure (When DF-704 is installed)

C6756

 CCD power-supply voltage malfunction

C6901

 DSC board mount failure 1 (When SC-508 is installed)

C6902

 DSC board bus check NG1-1 (When SC-508 is installed)

C6903

 DSC board bus check NG1-2 (When SC-508 is installed)

C6911

 DSC board mount failure 2 (When DF-704 + SC-508 is installed)

C6912

 DSC board bus check NG2-1 (When DF-704 + SC-508 is installed)

C6913

 DSC board bus check NG2-2 (When DF-704 + SC-508 is installed)

C6F01

 Scanner sequence trouble 1

C8101

 Before reading pressure welding alienation mechanism (When DF-629 or DF-704 is installed)

C8107

 Glass cleaning mechanism trouble (When DF-629 or DF-704 is installed)

C8302

 Cooling fan trouble (When DF-629 or DF-704 is installed)

C8401

 Data flash failure

C9401

 Exposure LED lighting failure

C9402

 Exposure LED lighting abnormally

C9403

 CIS LED lighting failure (When DF-704 is installed)

C9404

 CIS LED lighting abnormally (When DF-704 is installed)

CA051

 Standard controller configuration failure

CA052

 Controller hardware error

CA053

 Controller start failure

CB001

 FAX board error 1

CB002

 FAX board error 2

CB003

FAX board error 3

CB051

 FAX board mount failure line 1

CB052

 FAX board mount failure line 2

CB110

 Instance generation error or observer registration error

CB111

 Configuration space initialization NG

CB112

 Semaphore acquisition, release error

CB113

 Sequence error among main body tasks

CB114

 Message queue control error

CB115

 Main body - sequence error among FAX boards

CB116

 FAX board nonresponse (Nonresponse after initialization)

CB117

 ACK waiting timeout error

CB118

 Receiving undefined frame

CB119

 DMA transfer error

CB120

 JC soft error

CB122

 Device error (GA LOCAL SRAM)

CB123

 Device error (DRAM)

CB125

 Device error (GA)

CB126

 Timeout error due to nonresponse from DC during suspension process

CB127

 Timeout error due to nonresponse from CC during suspension process

CB128

 Timeout error due to nonresponse from LINE during suspension process

CB129

 Timeout error due to non-response from file system/file driver during suspension process

CB130

 Driver soft error

CB131

 Reception frame length error from main

CB132

 Reception frame header error from main

CB133

 232C i/f sequence error

CB134

 DPRAM i/f sequence error

CB135

 DPRAM CTL/STL register error

CB136

 ACK waiting timeout

CB137

 DPRAM RESET reception

CB138

 Timeout error due to nonresponse from SPI tasks during suspension process

CB139

 ISW failure of SubCPU

CB140

 MSG I/F Error with JC

CB141

 I/F error with driver

CB142

 Undefined command reception

CB143

 Command frame length error

CB144

 Command parameter length error

CB145

 Undefined parameter

CB146

 Command/response sequence error

CB150

 External class instance acquisition error

CB151

 Job start error (Starting job parameter error/child job generation error)

CB152

 Doc access error (Report buf access error)

CB153

 Response wait timeout from external task

CB154

 Internal que table control error (create/enque/deque)

CB160

 Instance generation error

CB161

 Timeout error

CB162

 Interface error

CB163

 Message que control error

CB164

 Semaphore acquisition release error

CB165

 Observer registration error

CB166

 Reception resource check error

CB167

 Deployment error of sending image information

CB168

 Serialization error of receiving image

CB169

 Access error to quick memory data

CB170

 Internal que table control error (create/enque/deque)

CB171

 Instance generation error

CB172

 Timeout error

CB173

 Interface error

CB174

 Semaphore acquisition release error

CB175

 Observer registration error

CB176

 Unable to check TTI domain

CB177

 Error return from TTI rasterizer

CB178

 Receiving job generation error

CB179

 Sequence control error

CB180

 Access error to quick sending memory data

CB181

 BlockBuff acquisition error

CB182

 Sending block image error (Req, restore)

CB183

 Receiving block image error (Req, store)

CB184

 Storage error of receiving image information

CB185

 Receiving data size logic error (Receiving data are not multiples of dotline)

CB186

 Image buf acquisition (alloc) error

CB187

 Error return from compressor

CB188

 BandBuf control error (newInstance/get/free)

CB190

 USB IF error (OS notifies an error during configuration setting after recovery from the sleep or attach.)

CB191

 USB IF error (EndPoint1: Bulk Out (command, transmitted image data)) (error retry 1 min. timeout)

CB192

 USB IF error (EndPoint2: Bulk In (response, received image data)) (error retry 5 sec. timeout)

CB193

 USB IF error (EndPoint3: Interrupt In (fax board status)) (error retry 1 min. timeout)

CB194

 USB IF error (EndPoint4: Bulk Out (main body status)) (error retry 3 sec. timeout)

CB195

 USB IF error (Attach not detected for 1 min. after recovery from sleep)

CB196

 USB IF error (Detach not detected for 1 min. after recovery from sleep)

CC140

 Trouble related to security

CC151

 ROM contents error upon startup (MSC)

CC152

 ROM contents error upon startup (IR)

CC155

 Finisher ROM error (When FS-533, FS-534, FS-534SD or JS-506 is installed)

CC156

 DF ROM error (When DF-629 or DF-704 is installed)

CC159

 ROM contents error upon startup (DSC1)

CC15A

 ROM contents error upon startup (DSC2)

CC15B

 Flash ROM error (saddle) (When FS-534SD is installed)

CC15C

 Engine Flash ROM writing error

CC163

 ROM contents error (PRT)

CC164

 ROM contents error (MSC)

CC170

 Dynamic link error during starting (AP0)

CC171

 Dynamic link error during starting (AP1)

CC172

 Dynamic link error during starting (AP2)

CC173

 Dynamic link error during starting (AP3)

CC174

 Dynamic link error during starting (AP4)

CC180

 Dynamic link error during starting (LDR)

CC181

 Dynamic link error during starting (IBR)

CC182

 Dynamic link error during starting (IID)

CC183

 Dynamic link error during starting (IPF)

CC184

 Dynamic link error during starting (IMY)

CC185

 Dynamic link error during starting (SPF)

CC186

 Dynamic link error during starting (OAP)

CC190

 Outline font load error

CC191

 Setting parameter load error (LDR)

CC211

 Authentication device general error

CC212

 User validation error

CC213

 User registration error/Card information setting error

CC214

 User information deletion error

CC216

 Acquisition failure of the number of trials/Initialize error of number of authentication

CD002

 JOB RAM save error

CD004

 Hard disk access error (connection failure)

CD00F

 Hard disk data transfer error

CD010

 Hard disk unformat

CD011

 Hard disk out of specifications mounted

CD012

 Mount error due to hard disk being unformatted

CD013

 HDD mirroring error master

CD014

 HDD mirroring error slave

CD015

 HDD mirroring error master slave

CD016

 HDD mirroring error master (rebuild)

CD017

 HDD mirroring error slave (rebuild)

CD020

 Hard disk verify error

CD030

 Hard disk management information reading error

CD041

 HDD command execution error

CD042

 

 

 

 HDD command execution error

 HDD SCSI library error

CD043

CD044

CD045

CD046

CD047

CD048

 

 

 HDD SCSI library error

 Hard disk recovery timeout

CD049

CD04A

CD04B

CD050

CD110

 Wireless LAN destination initialization error

CD201

 File memory mounting error

CD202

 Memory capacity discrepancy

CD203

 Memory capacity discrepancy 2

CD211

 PCI-SDRAM DMA operation failure

CD212

 Compression/extraction timeout detection

CD241

 Encryption ASIC setting error

CD242

 Encryption ASIC mounting error

CD252

 No relay circuit boards for IC-416 mounting at IC-416 mount setting

CD261

 USB host board failure

CD262

 Extension network adapter installation error

CD271

 i-Option activated and additional memory not installed

CD272

 i-Option activated and additional memory and HDD not installed

CD390

 Nonvolatile data checksum error

CD391

 Nonvolatile data save error (eMMC)

CD392

 Nonvolatile data save error (EEPROM)

CD3A0

 Counter error

CD401

 NACK command incorrect

CD402

 ACK command incorrect

CD403

 Checksum error

CD404

 Receiving packet incorrect

CD405

 Receiving packet analysis error

CD406

 ACK receiving timeout

CD407

 Retransmission timeout

CD411

 Touch panel board error

CD412

T ouch panel type mismatch

CD413

 Electrostatic touch panel operation mode error

CD601

 

 Trouble related to security

CD602

CD603

CD701

 Mechanical controller flash ROM writing error

CD702

 Mechanical controller flash ROM device error

CD703

 FW download communication fault

CD704

 Finisher Flash ROM device error (When FS-533, FS-534, FS-534SD or JS-506 is installed)

CD705

 Mechanical controller sub-CPU flash ROM device error

CD706

 Mechanical controller sub-CPU flash ROM error

CDC##

 Trouble related to security

CDF50

 ASIC image version failure

CDF51

 ASIC image version failure (back side) (When DF-704 is installed)

CDF70

 ASIC image access failure

CDF71

 ASIC image access failure (back side) (When DF-704 is installed)

CDFA0

 ASIC image error

CDFA1

 ASIC image error (back side) (When DF-704 is installed)

CE001

 Abnormal message queue

CE002

 Message and method parameter failure

CE003

 Task error

CE004

 Event error

CE005

 Memory access error

CE006

 Header access error

CE007

 DIMM initialize error

CE101

 Browser finish detected

CE201

 Transmission operation log storage fault

CE301

 Referring incorrect memory

CE302

 Incorrect command

CE303

 Finished due to error inside Qt library

CE304

 Finished due to error outside Qt library

CE305

 Program forced to stop

CED01

 The authentication application information does not exist in the hard disk/eMMC board in the enhanced server authentication state.

CEEE1

 MFP board (MSC) malfunction

CEEE2

 Scanner section malfunction

CEEE3

 MFP board (ENG) malfunction

CF###

 Trouble code (CF###) is referred to as abort code.


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